Refund policy

Last updated: November 10, 2026

Every tray is cooked fresh for your event, so we plan our shopping and kitchen time around each order.

Cancellations

Cancel more than 48 hours before your pickup or delivery time: full refund.
Cancel within 48 hours of your pickup or delivery time: no refund, because ingredients have already been purchased and prepared.
To cancel, email us with your order number as early as possible.

Changes to your order

We are happy to change dishes, tray sizes, or your pickup/delivery time when we can. Please contact us at least 48 hours ahead. Changes inside 48 hours depend on our kitchen schedule.

Problems with your order

If anything is missing or not right, contact us the same day with your order number and a photo. We will make it right with a replacement or a refund for the affected item.